tbc88 Privacy Policy

1. Information We Collect

tbc88 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from trusted third-party service providers where permitted. The categories of personal data we collect are described below.

tbc88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where such data is volunteered by you in the context of a responsible gaming self-assessment or a support request. Any such data provided voluntarily will be treated with the highest level of confidentiality and used solely for the purpose for which it was shared.

We do not knowingly collect personal data from individuals under the age of 18. If tbc88 becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be suspended. Players who believe their data has been incorrectly collected should contact our support team without delay.

2. How We Use Your Data

tbc88 processes personal data only for lawful, specified, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which tbc88 uses personal data are outlined below.

• Account Registration and Management: To create and maintain your tbc88 player account, verify your identity, process login authentication, and manage account preferences and communication settings.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels; to comply with anti-money-laundering (AML) requirements; and to investigate and resolve payment disputes.
• Know Your Customer (KYC) Compliance: To verify your identity and age as required under our offshore gaming licence obligations and to prevent fraud, money laundering, and underage gambling.
• Service Delivery: To provide access to sports betting markets (including BPL, IPL, T20 World Cup, and international cricket), casino games, live casino products, and all other tbc88 platform features.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and provide technical assistance through live chat, email, and other support channels.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, to enforce self-exclusion and deposit limits, and to provide appropriate interventions where a player's behaviour suggests potential harm.
• Marketing and Promotions: To send you promotional communications about tbc88 bonuses, seasonal offers (Eid, Pohela Boishakh, BPL season), and new product launches — subject to your communication preferences. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, conduct A/B testing, and improve the overall tbc88 user experience.
• Legal and Regulatory Compliance: To comply with applicable offshore gaming regulations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other security threats to the tbc88 platform and its users.

3. Data Sharing and Disclosure

tbc88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose. All third parties with whom tbc88 shares personal data are contractually required to maintain appropriate data protection standards.

• Payment Service Providers: Transaction data is shared with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard solely for the purpose of processing deposits and withdrawals. These providers are independently licensed and operate under their own privacy frameworks.
• KYC and Identity Verification Partners: Identity and document data may be shared with accredited third-party KYC verification services to confirm the identity and age of account holders. These partners are bound by strict data confidentiality agreements.
• Game Technology Providers: Limited technical and usage data may be shared with our game content partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of game delivery, fairness certification, and technical support. These providers do not receive your financial or identity data.
• Fraud Prevention and Security Services: Technical data (including IP address, device fingerprint, and session data) may be shared with fraud detection and cybersecurity partners to protect tbc88 and its players from fraudulent activity and security threats.
• Legal and Regulatory Authorities: tbc88 will disclose personal data to competent governmental, regulatory, or law enforcement authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of players or to investigate suspected criminal activity including money laundering and fraud. Such disclosures will be made without prior notice to the account holder where legally required.
• Corporate Transactions: In the event of a merger, acquisition, or sale of tbc88's assets, personal data held by tbc88 may be transferred to the acquiring entity as part of that transaction. Affected users will be notified in advance where practicable, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

tbc88 does not transfer your personal data internationally except where required for the purposes listed above (for example, where a game provider's servers are located offshore). All international transfers are subject to appropriate safeguards consistent with recognised data protection standards.

4. Cookies and Tracking Technologies

tbc88 uses cookies, web beacons, pixel tags, and similar tracking technologies on its platform to deliver a reliable, personalised, and secure user experience. This section explains what these technologies are, how tbc88 uses them, and the choices available to you.

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to remember information about your visit — such as your preferred language, login session status, and interface settings — so that subsequent visits are more convenient and relevant.

Strictly necessary cookies are deployed without requiring your prior consent, as they are essential for the secure operation of the tbc88 platform. All other cookie categories are deployed only where you have not opted out through your browser settings or device privacy controls. You may disable non-essential cookies through your browser's cookie management interface at any time; however, disabling functional cookies may affect the availability of certain platform features.

tbc88 does not use third-party advertising networks or social media tracking pixels that share your behavioural data with external advertising platforms. Any analytics tools deployed by tbc88 operate in a privacy-preserving mode using aggregated and anonymised data wherever possible.

5. Data Retention and Storage

tbc88 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to our ongoing legal and regulatory obligations. The following retention periods apply as a baseline:

• Active Account Data: Retained for the full duration of the account relationship plus a minimum of five (5) years following account closure. This is required for AML compliance, dispute resolution, and gaming licence audit obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years following each transaction in accordance with standard offshore financial record-keeping requirements.
• KYC Documentation: Retained for the duration of the account plus five (5) years post-closure. Original document images are securely deleted at the end of this period; a record of verification outcome is retained for the compliance audit trail.
• Customer Support Records: Chat logs and support emails are retained for three (3) years from the date of the interaction, after which they are permanently deleted.
• Marketing Preference Records: Opt-in and opt-out records are retained for the full duration of the account relationship to demonstrate compliance with communication consent requirements.
• Responsible Gaming Records: Self-exclusion records, deposit limit histories, and problem gambling intervention logs are retained for ten (10) years following account closure to support regulatory oversight and player protection audits.
• Technical and Usage Logs: Server logs and clickstream data are retained for up to ninety (90) days for security and fraud investigation purposes, after which they are automatically purged.

All personal data held by tbc88 is stored on secure servers operated by tbc88's infrastructure partners. Access to production data stores is restricted to authorised personnel only, and all access is logged and regularly audited. tbc88 does not store unencrypted copies of sensitive documents such as NID cards or passports — document images are encrypted at rest using AES-256 encryption.

6. Your Data Rights

As a tbc88 account holder, you hold a number of rights in relation to the personal data we process about you. tbc88 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our data protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and respond substantively within 30 days.

• Right of Access: You have the right to request a copy of all personal data that tbc88 holds about you, along with information about how that data is being processed. This is commonly referred to as a Subject Access Request (SAR). tbc88 will provide this information free of charge in a structured, commonly used, and machine-readable format.
• Right to Rectification: If any personal data held by tbc88 is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (e.g., updating your email address or phone number), you may do this directly through your tbc88 account settings. For identity data corrections, documentary evidence will be required.
• Right to Erasure: Subject to our legal retention obligations, you have the right to request deletion of your personal data. tbc88 will comply with erasure requests where we have no overriding legal basis to retain the data. Where data must be retained, we will inform you of the applicable retention period and legal basis.
• Right to Restrict Processing: In certain circumstances — such as where you contest the accuracy of data or object to its processing — you have the right to request that tbc88 restricts its use of your data to storage only, pending resolution of the matter.
• Right to Data Portability: You have the right to receive personal data that you have provided to tbc88 in a structured, commonly used, machine-readable format, and to request that tbc88 transmit that data to another data controller where technically feasible.
• Right to Object to Marketing: You have the absolute right to object to the use of your personal data for direct marketing purposes. Upon receipt of such an objection, tbc88 will cease all marketing communications immediately, without prejudice to your continued account access.
• Right to Withdraw Consent: Where tbc88 processes your personal data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Please note that exercising your data rights will not negatively affect the services tbc88 provides to you, except in circumstances where the data in question is strictly necessary for the delivery of those services (for example, we cannot process withdrawals without being able to verify your identity).

7. Data Security Measures

tbc88 employs a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following controls:

While tbc88 implements industry-standard security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own tbc88 account, including protecting your login credentials and enabling two-factor authentication. If you suspect that your account has been compromised, please contact tbc88 support immediately at [email protected].

8. Contact and Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how tbc88 handles your personal data, please contact our data protection team using the details below. tbc88 is committed to resolving all privacy enquiries promptly and transparently.

If you are not satisfied with tbc88's response to your privacy complaint, you have the right to escalate the matter to the data protection authority or gaming regulator in the jurisdiction where tbc88 holds its offshore gaming licence. Details of the relevant supervisory authority can be provided upon request.

tbc88 reserves the right to update this Privacy Policy periodically to reflect changes in our data processing activities, platform features, or applicable regulatory requirements. All updates will be published on this page with a revised effective date. For material changes that significantly affect how we process your personal data, tbc88 will provide notice via email or a prominent in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the tbc88 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy was last reviewed and updated on 1 January 2026. tbc88 is operated by an internationally licensed offshore gaming company. 18+ For adults aged 18 and above only. Please gamble responsibly and visit our Responsible Gaming page for support resources available to players in Bangladesh.